Beyond the Copay: Simplifying the Patient Financial Experience - On Demand

$99
60 Minutes
1 CEU

Patient collections have become one of the most frustrating bottlenecks to profitability, as high-deductible health plans shift a greater financial burden directly onto consumers. 
This intensive, 60-minute course provides medical practice owners, billing managers, and clinic administrators with a step-by-step blueprint to re-engineer point-of-service collections, reduce bad debt, and dramatically cut down the cost of chasing uncollected balances.

Learning Objectives:

• Implement Upfront Estimations: Provide accurate, real-time cost projections prior to appointments to eliminate patient financial surprise and lower initial billing anxiety.
• Transition to Proactive Models: Replace slow, reactive 30-day paper statement cycling with automated, modern digital structures like secure card-on-file systems.
• Establish Structured Payment Plans: Scale predictable cash flow by configuring fixed maximum monthly auto-draft windows for larger outstanding clinical balances.
• Utilize Real-Time Verification: Deploy automated insurance eligibility software to verify active coverage, copays, and remaining deductibles during scheduling calls.
• Optimize Point-of-Service Scripting: Re-engineer front-desk communication workflows using confident, presumptive phrases that increase upfront collection velocity.
• Deploy Frictionless Digital Portals: Drive faster bill completion using consumer-centric payment tools like text-to-pay and mobile-friendly statement routing.
• Standardize Practice Financial Policies: Clear up patient payment expectations on day one through formal, signed billing policy agreements.

Reminder: You have 30 days to complete the course from the day you register. 

AAPC Accreditation

This program meets AAPC guidelines for 1.0 CEUs. Can be split between Core A, CPCO and CPMA for continuing education units.

Accreditation expiration date: 08/30/2027

Important Note: Please be sure to complete the course before the CEU expiration date if you plan to obtain CEU credits.

Course Access and Expiration

You have 30 days to complete a course from the day you register. After 30 days your access will expire. 

Should you have questions, please contact us at [email protected]

All cancellations and transfer requests will adhere to the KZA Cancellation and Refund Policy.

Please email at [email protected] to submit your transfer or cancellation request after reviewing the policy above.

Need to register multiple attendees? Click HERE for information. If you have any questions or need additional assistance, email [email protected] or call 312-642-8310.

Thank you!

KZA