All cancellation and transfer requests must be submitted in writing via email to education@kzanow.com. Refunds are subject to an administrative fee per registrant per course according to the following schedule: 

• LIVE EVENTS: Transfer and Cancellation Policy
• Cancellations received 10 days or more prior to the start date of the course receive a full refund less the $100 administrative fee per registrant, per course.
• Cancellations received 0-9 days prior to the start date of the course will not receive a refund. If you must cancel your course registration with fewer than 10 days’ notice, KZA will transfer your registration fees to another workshop of your choice within the same calendar year, less a $150 administrative fee per registrant per course. 
• A No-Show without written notice will result in a forfeit of all funds. KZA assumes no responsibility for costs associated with airline ticketing, price changes, or cancellations. As such, we recommend the purchase of travel insurance when making your plans.

• ON-DEMAND: Transfer and Cancellation Policy
  • The course has not been started.
  • If there is a pdf handout or workbook available, $60 will be deducted from the refund.
  • If a hard copy book has been printed/shipped, $60 plus shipping and handling will be deducted.
  • Timing of your request:
    • Cancellation requests must be received via email within 24 hours of purchase for a full refund less above fees.
    • Cancellations received after 24 hours of purchase will result in a transfer of funds to another on-demand course within the same year less above fees.