Beyond the Copay: Simplifying the Patient Financial Experience - Webinar

Includes a Live Web Event on 08/05/2026 at 12:00 PM (CDT)

Live Webinar
August 5, 2026
12:00 CST
60 Minutes
1 CEU

Patient collections have become one of the most frustrating bottlenecks to practice profitability, as high-deductible health plans shift more financial burden directly onto the consumer. This intensive, 60-minute webinar provides medical practice
owners, billing managers, and clinic administrators with a step-by-step blueprint to re-engineer point-of-service collections, reduce bad debt, and dramatically cut down the cost of chasing uncollected balances.

Learning Objectives:

• Implement Upfront Estimations: Provide accurate, real-time cost projections prior to appointments to eliminate patient financial surprise and lower initial billing anxiety.
• Transition to Proactive Models: Replace slow, reactive 30-day paper statement cycling with automated, modern digital structures like secure card-on-file systems.
• Establish Structured Payment Plans: Scale predictable cash flow by configuring fixed maximum monthly auto-draft windows for larger outstanding clinical balances.
• Utilize Real-Time Verification: Deploy automated insurance eligibility software to verify active coverage, copays, and remaining deductibles during scheduling calls.
• Optimize Point-of-Service Scripting: Re-engineer front-desk communication workflows using confident, presumptive phrases that increase upfront collection velocity.
• Deploy Frictionless Digital Portals: Drive faster bill completion using consumer-centric payment tools like text-to-pay and mobile-friendly statement routing.
• Standardize Practice Financial Policies: Clear up patient payment expectations on day one through formal, signed billing policy agreements.

Alicia Anderson, BS, AAS

Consultant

KZA

Alicia Anderson’s healthcare career spans over 25 years and includes decades of managing and accessing health systems, equity platforms (MSO), and private physician practices. Alicia specializes in operational development through practice management, service line strategic planning, partnership development, business planning, organizational design, and financial profit and operational efficiencies. Alicia has led collaborative efforts with healthcare partners on strategic and operational issues, providing oversight and guidance to departmental operations, including Human Resources, Credentialing, and Compliance.

With a depth of experience in Dermatology, Plastic Surgery and Family Practice services, Alicia has created more than 25 service line strategic plans. She has presented on Practice Management and Operational Efficiency at national conferences, including the Association of Dermatology Administrators and Managers and Dermatology Managers Association, and has received the Practice Manager of the Year Award from ADAM and the Momentum Award from Modernizing Medicine. Alicia serves on the Advisory Board for Care Credit and is a member of the Association of Dermatology Administrators and Managers. Alicia holds a Bachelor of Social Science degree from the University of North Texas and an Associate of Applied Science degree from North Central Texas College.

Deborah Grider, CDIP, CCS-P, CPC, CPC-I, CPC-P, COC, CEMC, CPMA. (Moderator)

Executive Consultant

KZA

Deborah is a nationally sought-after leader in the industry and is passionate about assisting physicians and hospitals in improving their coding, documentation, and business operations to maintain compliance and improve revenue. She will go above and beyond to help industry leaders, physicians, and others achieve excellence. Her motto is “documentation excellence is the key to improving revenue”.

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