Gray Areas in Coding & Auditing: What to Do When There's No Black and White Answer - Live Webinar

Includes a Live Web Event on 09/23/2026 at 12:00 PM (CDT)

Live one-hour Webinar!
September 23rd, 2026
Start time: 12:00 pm CST
AAPC has approved this course for 1.0 CEUs. Note: CEU expires on 9/30/2027.

Coding and auditing professionals, along with providers, often face situations where CPT guidance does not fully address real-world clinical scenarios. These gray areas can create uncertainty, leading to inconsistent code selection, compliance risk, and audit exposure.

This webinar offers a structured approach to resolving ambiguity by applying a hierarchy of coding authority, leveraging official resources, and developing internal policies that support defensible decisions. We’ll discuss strategies for collaborating with providers to clarify documentation, review best practices for handling unlisted codes, and explore methods for selecting comparable codes when guidance is limited. Attendees will gain practical tools to standardize processes, reduce variability, and strengthen compliance across their organization, whether you’re documenting, coding, or auditing.

Learning Objectives:

· Apply a hierarchy of authority to resolve CPT coding ambiguity and conflicts.

· Identify and use official resources such as CPT Assistant, CMS manuals, and NCCI edits to support coding decisions.

· Develop internal policies for recurring gray areas to ensure consistency and compliance.

· Engage providers effectively to clarify documentation and support accurate coding.

· Implement best practices for using unlisted codes and selecting comparable codes for reimbursement.

Antonia Dietrich, CPC, CPMA, COC

Consultant

KZA

Antonia Dietrich has over a decade of experience in surgical and complex specialty coding. She prides herself on staying a well-rounded multispecialty coder across all surgical disciplines, with a deep passion for otolaryngology, neurosurgery, and skull base surgery cases. Antonia is certified through the American Academy of Professional Coders (AAPC), holding Certified Professional Coder (CPC), Certified Professional Medical Auditor (CPMA), and Certified Outpatient Coder (COC) credentials.

She is known for creating confident coders and auditors, easing concerns for providers, and making complex coding topics easier to understand for both coders and clinicians.

AAPC Accreditation

This program meets AAPC guidelines for 1.0 CEUs. Can be split between Core A and all specialties except CIRCC for continuing education units.

Accreditation expiration date: 9/30/2027

Important Note: Please be sure to complete the course before the CEU expiration date if you plan to obtain CEU credits.

Course Access and Expiration

You have 30 days to complete a course from the day you first access the content. After 30 days your access will expire.

Should you have questions, please contact us at education@kzanow.com

All cancellations and transfer requests will adhere to the KZA Cancellation and Refund Policy.

Please email at education@kzanow.com to submit your transfer or cancellation request after reviewing the policy above.

Need to register multiple attendees? Click HERE for information. If you have any questions or need additional assistance, email education@kzanow.com or call 312-642-8310.

Thank you!

KZA