How Is My Practice Doing? A Review of Key Metrics/Key Performance Indicators - Live Webinar
- Registration Closed
Live one-hour Webinar!
October 8th, 2026
Start time: 12:00 pm CST
Note: this webinar is not accredited
Understanding how your practice is performing requires more than reviewing reports—it requires knowing which metrics matter most. This webinar provides an overview of key performance indicators used to evaluate the financial, operational, and clinical health of a medical practice. Participants will learn how to assess performance, recognize warning signs, and use data to guide informed decisions and continuous improvement.
Learning Objectives:
By the end of this webinar, participants will be able to:
• Identify the most important key performance indicators (KPIs) for measuring medical practice health
• Understand how to interpret operational, clinical, and financial metrics
• Use KPI data to identify trends, gaps, and opportunities for improvement
Who Should Attend:
• Physicians and practice owners
• Practice administrators and office managers
• Operations and revenue cycle leaders
• Clinical supervisors and department leads
• Finance, quality, and compliance staff
Jennifer Cabrera, PA-C, MSPA, MPH (Moderator)
Consultant and Speaker
KZA
As a board- certified Physician Assistant, Jennifer has spent nearly 20 years in health care, with most of that time in orthopaedics. Her clinical experiences add to her understanding of the importance of solid documentation as well as diagnostic and procedural coding.
Jennifer’s rich background in sports medicine and joint reconstruction includes care for both collegiate and professional athletes, plus serving as first assist on surgeries on a range of orthopedic procedures. She has extensive ASC and hospital experience as a service line manager, case management, and with AAAHC and JCAHO accreditations. In addition, Jennifer has served on the development team for the construction of a new orthopaedic and spine surgical hospital in Los Angeles.
Read more about Jennifer HERE.
William "Andy" Via (Moderator)
IT
KZA
Christine Banks, RHIA, CPC, CPCO, COSC (Moderator)
Consultant
KZA
Christine Banks has more than 32 years of experience in health information management, including four years in coding education and quality assurance and 26 years of surgical coding experience in orthopedic surgery, having worked at the Orthopedic practice of Massachusetts General Hospital in Boston prior to joining the KZA team.
Christine is a highly sought-after and nationally recognized speaker for prominent associations such as the Orthopedic Trauma Association (OTA), the American Society for Surgery of the Hand (ASSH), and the American Academy of Orthopaedic Surgeons (AAOS).
Read more about Christine HERE.
Course Access and Expiration
You have 30 days to complete a course from the day you first access the content. After 30 days your access will expire.
Should you have questions, please contact us at [email protected]
All cancellations and transfer requests will adhere to the KZA Cancellation and Refund Policy.
Please email at [email protected] to submit your transfer or cancellation request after reviewing the policy above.
Need to register multiple attendees? Click HERE for information. If you have any questions or need additional assistance, email [email protected] or call 312-642-8310.
Thank you!
KZA
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