Process Improvement - Live Webinar
Includes a Live Web Event on 11/11/2026 at 12:00 PM (CST)
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Register
- KZA User - $119
- Other - $119
Live one-hour Webinar!
November 11th, 2026
Start time: 12:00 pm CST
Every medical practice—regardless of size, specialty, or ownership—faces operational challenges that impact patient access, provider satisfaction, financial performance, and overall efficiency. Inefficient workflows, unclear roles, bottlenecks, and repetitive rework cost practices time, money, and morale. This one hour webinar introduces practical, actionable strategies for process improvement in a medical practice environment. Participants will learn foundational concepts such as workflow mapping, waste identification, root cause analysis, and standard work design. Real-world examples illuminate how small operational changes can yield significant improvements in patient throughput, revenue cycle performance, staff productivity, and patient satisfaction.
Learning Objectives:
1. Understand the Fundamentals of Process Improvement
2. Identify Operations Problems Using Root Cause Tools
3. Analyze and Redesign Clinical and Administrative Workflows
4. Understanding Standardization and Plan for Sustainability
5. Engage Physicians and Staff in Improvement Efforts
6. Establish Metrics to Measure Success
7. Develop an Action Plan
Target Audience:
Designed for practice administrators, clinical leaders, physicians, advanced practice clinicians, and emerging healthcare managers.
Matthew Shortt, PA-C, MBA
Consultant
KZA
Matthew Shortt is a respected healthcare leader with extensive experience in musculoskeletal care, clinical operations, and organizational leadership. He has over a decade of clinical practice in orthopedics, including founding and managing a successful private orthopedic practice in Blacksburg, VA. Throughout his career, Matthew has also served as a clinical preceptor and lecturer for multiple physician assistant programs, mentoring future healthcare providers.
In his leadership roles, Matthew has directed operations for large, multi-site healthcare organizations, overseeing hundreds of clinicians and numerous clinical locations. His expertise spans strategic planning, service line development, clinician engagement, and operational optimization. He has also provided consulting services in the medical device industry and served on various hospital committees, driving initiatives to improve quality, efficiency, and patient experience.
A native of Virginia, Matthew earned his undergraduate degree from Virginia Tech, completed his physician assistant studies in 2007, and later earned his MBA from the Carey Business School at Johns Hopkins University.
Course Access and Expiration
You have 30 days to complete a course from the day you first access the content. After 30 days your access will expire.
Should you have questions, please contact us at education@kzanow.com
All cancellations and transfer requests will adhere to the KZA Cancellation and Refund Policy.
Please email at education@kzanow.com to submit your transfer or cancellation request after reviewing the policy above.
Need to register multiple attendees? Click HERE for information. If you have any questions or need additional assistance, email education@kzanow.com or call 312-642-8310.
Thank you!
KZA
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