The Art of Patient Communication - Webinar

Includes a Live Web Event on 10/22/2026 at 12:00 PM (CDT)

Live/Virtual Webinar
10/22/26
12:00 pm CST
One Hour
One CEU

Ensuring timely payment from patients is crucial for maintaining a financially healthy practice. Here are some key strategies for you and your team!

Learning Objectives:

1. Understand the Revenue Cycle of a Medical Practice
2. Methods for Collecting Payments at the Time of Service
3. Training Staff How to Handle Financial Conversations
4. Scripts for Managing Different Scenarios with Patients

Jennifer Cabrera, PA-C, MSPA, MPH

Consultant and Speaker

KZA

As a board- certified Physician Assistant, Jennifer has spent nearly 20 years in health care, with most of that time in orthopaedics. Her clinical experiences add to her understanding of the importance of solid documentation as well as diagnostic and procedural coding.

Jennifer’s rich background in sports medicine and joint reconstruction includes care for both collegiate and professional athletes, plus serving as first assist on surgeries on a range of orthopedic procedures. She has extensive ASC and hospital experience as a service line manager, case management, and with AAAHC and JCAHO accreditations. In addition, Jennifer has served on the development team for the construction of a new orthopaedic and spine surgical hospital in Los Angeles.

Deborah Grider, CDIP, CCS-P, CPC, CPC-I, CPC-P, COC, CEMC, CPMA. (Moderator)

Executive Consultant

KZA

Deborah is a nationally sought-after leader in the industry and is passionate about assisting physicians and hospitals in improving their coding, documentation, and business operations to maintain compliance and improve revenue. She will go above and beyond to help industry leaders, physicians, and others achieve excellence. Her motto is “documentation excellence is the key to improving revenue”.

William "Andy" Via

IT

KZA

Course Access and Expiration

You have 30 days to complete a course from the day you first access the content. After 30 days your access will expire.

Should you have questions, please contact us at education@kzanow.com

All cancellations and transfer requests will adhere to the KZA Cancellation and Refund Policy.

Please email at education@kzanow.com to submit your transfer or cancellation request after reviewing the policy above.

Need to register multiple attendees? Click HERE for information. If you have any questions or need additional assistance, email education@kzanow.com or call 312-642-8310.

Thank you!

KZA